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Policies and timelines on Product Returns or Cancellations regarding Orders completed on our virtual store, are indicated individually for each product when available.

• When there are no accepted Returns included in the product details, the product(s) can’t be returned, nor cancelled

Send us an e-mail with your specific request from the same address you have used to complete the purchase (or currently linked to your account), include your Order Number, and we will process your enquiry promptly and notify you.

• Please, be aware that we accept Orders on our secure virtual store on the internet by registered customers and guests


This website and its secure virtual store are developed and maintained by Therçaj INC as our Media Partner. For help and assistance regarding technical issues you can contact directly at:




The Terms for purchasing products from the virtual store are detailed individually for each item, together with applicable specifications.

All contents published and displayed on our internet website (e.g. text, images, audio, video) including products for sale on our virtual store are owned by us (unless stated otherwise) and remain protected at all times by international and domestic copyright laws and regulations.

Banking fees and commissions that apply to any financial transactions between our Store and the Client as a result of their purchase(s) on our verified virtual store on the internet accessible through our website’s secure pages, are to be shared respectively, thus each party pays their own applicable charges to the Bank(s) involved.

We can void all terms and policies that apply to any Order(s) and product(s) instantly and without any notice or confirmation to the parties involved, in the following cases:

• when we are required to do so by law enforcement agencies and institutions that are internationally recognised as democratic

• when we objectively determine the Client to be infracting the law by making use of any product(s) they have purchased on our store

• when we have evidence that the Client intends to use any product(s) they purchase(d) on our store for illegal purposes


Who we are
Our website address is: https://franfierce.com/


We collect information about you during the checkout process on our store.

What we collect and store
While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order

Respond to your requests, including refunds and complaints

Process payments and prevent fraud

Set up your account for our store

Comply with any legal obligations we have, such as calculating taxes

Improve our store offerings

Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for at least 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and

Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others
We share information with third parties who help us provide our orders and store services to you.

When we accept payments through PayPal, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.When we accept payments through PayPal, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. The same applies to any other payment options when we accept direct payments electronically through licensed and verified providers.